Shipping time:

Taiwan standard shipping takes 7-10 working days.

International shipping takes 3-4 weeks.

Modification matters:

If you are notified of a shipping time change at checkout, this time will be the current shipping time. If your product description contains an "estimated arrival date", we cannot guarantee this arrival date.

Return Policy:

You have 14 days from the time you receive the item to return or refund the item.

Please ensure that your product is brand new, unopened and in its original packaging.

The following items are not accepted for return/refund:

• Gift Card
• Downloadable software products
• Electronic games
• Lens protective film
• Anti-fog lens wipe
• Third-party purchasing orders
• Customized products (lenses, customized special specifications)

When completing a return, we will require you to provide proof of purchase, including your order number and the email address used to place the order. If the item is still within 14 days after we verify it, you will be eligible for return/refund. However, return shipping costs will not be refunded.

We will not accept any return request not made in accordance with this policy.

Returns on international orders:

All orders placed outside of Taiwan are final sales and we do not accept returns or refunds on international orders.

Third-party orders:

If your order was not purchased on https://duckbrostech.com/, please contact the retailer directly where you placed your order. We do not accept returns or exchanges from any third-party dealers.

Refund Policy:

Once your return has been received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the progress of your request for a refund.

If your refund request is accepted, your refund will be automatically refunded to your original payment method within 3-5 working days.

Delayed or non-received refund:

If you have not received a refund after 5 working days, please first confirm with your financial institution or credit card company. An official refund may take some time to appear in your account. If you still have questions, please contact usduckbros.tech@gmail.com

Specials:

Only original priced items are eligible for refund. Refunds will not be accepted for items on sale or with discounts.

Exchange:

The company only provides exchange services for defective or damaged goods. If you need a replacement, please send an email to duckbros.tech@gmail.com and provide your order number, the email address you used when ordering, and the reason or column for return. Ask specific questions about your order.

Return Shipping:

When returning goods, please send the merchandise back to DUCKBROS Co., Ltd. You will be responsible for return shipping costs and shipping costs are non-refundable. If you receive a refund, the refund will be based solely on the value of the item you are returning, but will not exceed the original price of your purchase.

For any shipping issues, please contact your shipping company directly. We do not guarantee shipping times for returns.

Contact us:duckbros.tech@gmail.com