Warranty policy
Who can enjoy this warranty?
This limited warranty is non-transferable to the first-hand owner of the product.
The limited warranty only applies to defects discovered during the applicable warranty period
Under what circumstances can I enjoy the warranty?
The Company guarantees that under normal use and service conditions, Company-branded hardware products and Company-branded accessories ("Products") will not appear within twelve (12) months of receipt of the goods. Defects in materials and workmanship.
If a product or warranty component becomes defective during the applicable limited warranty period, the purchaser's sole and exclusive remedy is to require the Company, at its sole discretion and in accordance with law, to replace or repair the defective or malfunctioning component at its option. product or component to the same or similar model. Any replaced or repaired component shall be warranted for the length of the original limited warranty period or 14 days after receipt of the merchandise, whichever is longer, or for any additional period required by applicable law.
What situations are not covered by the warranty?
Products beyond the twelve (12) month warranty. Products that are believed or that the Company has good reason to believe are stolen, counterfeit, or purchased from unauthorized dealers or resellers. Products purchased or used outside Taiwan, or products that lack serial numbers. Check products without order information. Products that are lost or visibly damaged during transportation by the logistics company. Man-made damage, equipment failure caused by normal wear and tear, improper or negligent assembly, maintenance, installation, or forced use of the product beyond normal use. Damage or equipment failure caused by the use of parts or accessories from third parties, or the use of parts or accessories not sold by the Company or used in accordance with the Company's manuals or instructions. Attempts to repair the product before contacting the Company will void this limited warranty. Electrical wiring, power reduction, power fluctuations, or damage caused by accident, abuse, improper or abnormal use, neglect, theft, vandalism, fire, flood, wind, lightning, freeze or other natural disaster or any type of act of God, power reduction, power fluctuations, or damage caused by any reason Damage or equipment failure caused by power failure, unusual atmospheric conditions, collision, intrusion of foreign objects, or unauthorized or non-Company recommended modifications. The Company shall not be liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the Products; for any economic loss, property damage, loss of income or profits, loss of enjoyment or use, or costs of removal or installation related damages; or other consequential damages of any nature. The Company does not provide monetary or other compensation for the cost of such repair or replacement parts, including, but not limited to, lost work time, cost of replacement equipment, diagnostic visits, maintenance visits, or transportation. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. This limited warranty gives you specific legal rights, and you may also have other legal rights which vary from country to country.
For more details about our refund/return policy, please see our refund/return policy page.
How to obtain warranty service?
Claims must be made within the specified warranty period.
To obtain service under this limited warranty, you must provide the Company with your order number upon discovery of any nonconformity or defect, which order number can be found in your order confirmation email and provided to you. Email or other proof of purchase showing the date of purchase when this order was placed. After our verification, if your product is still within the warranty period, you can apply for a return/refund/exchange/repair procedure. The shipping costs will not be refunded, and you will have to bear the return/exchange shipping costs yourself. Items must be returned in original packaging. If you have any questions or concerns, please send an email directly to duckbros.tech@gmail.com, or contact us through the chat function on the official website.
Protecting your rights and interests is our top priority! If you find any problems or dissatisfaction when using the product, please contact us in time. We promise to do our best to provide you with satisfactory solutions and continuously improve our products and services to meet your needs. Thank you for your support and trust in